Reference

gurame123 Terms & Conditions Explained

Our Terms & Conditions set the rules for opening, using and closing your gurame123 account, including wallet checks through DANA, OVO, GoPay and QRIS.

Account access rulesWallet verificationPolicy requests
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HELP WITH TERMS

Where To Ask About Policy

A clear support route helps when a Terms & Conditions question affects your account or wallet status. Start from the support path beside your account and include the registered phone number, payment reference and the clause you are asking about. We can then check the relevant record without asking you to repeat the full history.

Team online

Account access

If phone verification or a login step stops your account request, contact us through the account support path with your registered number. We will point you to the relevant Terms & Conditions section and required next step.

Wallet status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment reference and displayed status. Our support team can connect the receipt to the policy rule being applied.

Policy request

To ask for a correction, clarification or account closure under these Terms & Conditions, use the support link inside your account. Include the requested change and we will explain what verification is needed.

ACCOUNT SAFEGUARDS

How We Apply These Rules

We apply these Terms & Conditions through account records rather than broad statements. Your phone verification links activity to the account, payment references help us match wallet events, and device sessions help…

Data handling

We use account, verification and payment details to operate the agreement, check requests and resolve disputes. A receipt from QRIS or a wallet reference may be retained with the related account record.

Cookie choices

Cookies and similar browser data can keep your session available and help us recognise the device path you selected. Your Terms & Conditions request can ask which account-related data is connected to that session.

Login security

Keep your phone access and login details private. If a session looks unfamiliar, contact support from the account path before requesting a wallet change, so we can check the relevant security record.

Record retention

We retain account, payment and support records for the period needed to apply these Terms & Conditions, resolve a transaction question and meet applicable legal duties. Retention can vary by record type.

Correction requests

If your registered phone, name or account detail is incorrect, request a change through support. We may compare the request with the original verification and payment record before updating it.

Account closure

You can ask us to close your account through the support path. We will explain any pending wallet or transaction step first, because closing access does not erase records that the terms or law require us to keep.

Terms & Conditions Questions

These answers address the Terms & Conditions questions most often raised before account access. They explain the practical route for verification, payments, device sessions, record requests and local eligibility. Read the full policy wording as well, because the current terms control where a particular account situation needs a detailed decision.

You can open the Terms & Conditions from the policy link connected to the account path. Read the current version before phone verification, and contact support if a clause or payment instruction is unclear.

Yes. The Terms & Conditions cover DANA and QRIS payment references, matching checks, status questions and related account records. Keep your receipt or reference available when asking support to investigate a wallet event.

The account path includes phone verification before access is completed. We may request matching details when you change account data, ask about a transaction or request a wallet-related action.

A supported mobile browser can take you through login, account checks and the lobby, subject to local availability. The Terms & Conditions remain the same on mobile and desktop, including device-session rules.

Yes. Account eligibility depends on local law, and access is available where local law permits. Your location and the applicable rules may affect whether an account request or particular service can proceed.

Use the support path inside your account and state the exact detail you want changed. We may compare your request with phone verification and payment records before confirming the amendment.

Contact support through the account route to request closure. We first identify any pending wallet or transaction matter, then explain how closure affects access while required records remain subject to these Terms & Conditions.

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